Return & Refund Policy

At BEST LIGHTS USA, we aim to ensure your complete satisfaction with our lighting products. If, for any reason, you are not entirely happy with your purchase, our return policy is designed to be straightforward and hassle-free.

Return Period

You may return most items within 30 days of delivery for a full refund. To be eligible for a return, products must be in new, uninstalled condition and their original packaging. 

 

Return Process

1. Initiate a Return: Contact our customer service team at koldeals8@gmail.com to obtain a Return Goods Authorization (RGA) number. This number is necessary to process your return.

2. Prepare the Package: Ensure the item is securely packed in its original packaging, including all accessories, manuals, and components.

3. Shipping: Ship the item to the warehouse address our customer service team provided. Please note that return shipping costs are the customer's responsibility, except in cases where the return is due to our error (e.g., defective or incorrect items).

Refunds

Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.

Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 30 days of receipt. We will arrange for a replacement at no additional cost to you. 

 

Non-Returnable Items

Certain items are not eligible for return, including:

• Products that have been installed or modified.

• Custom or special-order items.

• Items not in their original packaging or missing components.

Exchanges

To exchange a product, please follow the return process to receive a refund and place a new order for the desired item.

Contact Us

For any questions regarding our return policy, please contact our customer service team at koldeals8@gmail.com